Your privacy matters to us. This Privacy Policy explains what information TableWise ("we," "us," or "our") collects, how we use it, and the choices you have regarding your data when you use the TableWise web application and related services (the "Service").
1. Information We Collect
Information you provide
- Account information: Your name, email address, and password when you create an account
- Organization details: Business name and settings you configure for your restaurant
- Invoices and financial data: Vendor invoices, line items, totals, and related financial information you upload to the Service
- Integration credentials: OAuth tokens and connection details when you link third-party services such as QuickBooks Online
Information collected automatically
- Usage data: Pages visited, features used, timestamps, and general interaction patterns
- Device and browser information: Browser type, operating system, screen resolution, and IP address
- Log data: Server logs that may include your IP address, request timestamps, and error reports
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process invoices and extract data using AI on your behalf
- Sync data with connected third-party services like QuickBooks
- Send you important service-related communications (account alerts, security notices, updates)
- Improve and develop new features for the Service
- Monitor for and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. AI Processing
When you upload invoices, our Service uses artificial intelligence to extract and categorize data such as vendor names, dates, line items, and totals. This processing is performed solely to provide the Service to you. We do not use your invoice data to train AI models for other customers or third parties.
4. Data Sharing
We do not sell your personal information or business data. We may share information only in the following circumstances:
- Third-party integrations: When you connect services like QuickBooks, we share relevant data with those services as you direct
- Service providers: We use trusted infrastructure providers (such as Amazon Web Services) to host and operate the Service. These providers are contractually required to protect your data
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental regulation
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change
5. Data Security
We take the security of your data seriously. We implement industry-standard measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing
- Access controls and authentication requirements
- Regular security monitoring and updates
- Infrastructure hosted on AWS with enterprise-grade security
While we work hard to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. If you close your account, we will retain your data for 30 days to allow for export, after which it will be permanently deleted from our systems. Some data may be retained longer if required by law or for legitimate business purposes such as fraud prevention.
7. Your Rights
You have the following rights regarding your data:
- Access: You can request a copy of the personal data we hold about you
- Correction: You can update inaccurate information through your account settings or by contacting us
- Deletion: You can request that we delete your personal data. We will comply unless we are required to retain it by law
- Export: You can export your data from the Service at any time
- Objection: You can object to certain types of data processing
To exercise any of these rights, contact us at support@tablewiseapp.com.
8. Cookies
The Service uses cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. We use only essential cookies required for the Service to function. We do not use third-party advertising or tracking cookies.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. For material changes, we will notify you via email or an in-app notice. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@tablewiseapp.com.